Terms of use
To use Kaista services, you need to agree to follow the rules outlined in the terms of use. These rules create a binding agreement between you and Taksikuutio.
General
The Kaista service at www.kaista.fi ("Service") is a digital service provided by Taksikuutio Oy (business ID: 0645272-9) ("Service Provider"). The Service allows a company or organization ("Customer") to acquire and manage taxi rides. Customers using the Service must be registered companies or organizations in Finland.
The Service can be used not only by the Customer but also by anyone for whom the Customer procures the right to travel, such as the Customer's employee, partner, or own customer ("Passenger"). The Service Provider implements and provides the Service by these terms of use ("Terms").
The Customer and the Passenger must carefully review these Terms before using the Service. By using the Service, the Customer and the Passenger accept these Terms and commit to complying with them in their current form at any given time.
In addition, the use of the Service is subject to the Service Provider's privacy policy, which is available here. The privacy policy describes what personal information the Service Provider collects with the Service and how such personal information is processed.
These terms of use were published on January 5, 2024.
Contact
Service provider
Taksikuutio Oy
Business Id 0645272-9
Nuijamiestentie 7
00400 Helsinki
Phone: +358 (0) 207 756 822
Email: asiakaspalvelu@taksikuutio.fi
Information about the service
The Service operates in collaboration with selected regional taxi companies ("Taxi Company") that are affiliated with the Service. Customers can use the Service to order taxi ride permits from Taxi Companies.
Taxi ride permits are pre-purchased taxi travel permits that can be allocated to a specific Passenger or Passengers.
Customers can deliver taxi ride permits they have ordered to selected Passengers via email or text message.
The Service also allows real-time tracking of the use of taxi ride permits. Once the Taxi driver has accepted the taxi order, the Service Provider automatically charges the Customer, and the Customer receives a receipt directly from the Service.
The Customer can pre-order taxi ride permits through the Service. Taxi ride permits within the scope of the Service can only be ordered through the Service, not directly from Taxi Companies.
During the order process, the Customer can specify validity or usage restrictions for the taxi ride permits, such as limitations on distance, service area, or specific addresses.
While it's possible to order taxi ride permits without logging into the Service, logging in provides additional features. As a logged-in user, information about the taxi ride permits acquired is stored in the Service, allowing the Customer to review them within the platform.
After ordering the travel pass, the Customer receives a confirmation email and can track the progress of the journey by logging into the Service.
To use taxi ride permits, the Passenger needs a travel link sent via email or text message. The validity period and any additional restrictions can be found in the message sent to the Passenger.
Once the Passenger receives the travel link, they can order a taxi through the Service. When ordering, the Passenger must enter the departure and destination addresses and confirm the order. The Passenger receives an order confirmation via message.
The Passenger can track the arrival of the taxi within the Service. While using the Service, the Passenger doesn't need to make a payment to the Taxi Company; instead, the trip is invoiced to the Customer who obtained the taxi ride permits.
If the travel link is lost or comes under someone else's control for any reason, the Passenger agrees to immediately inform the Customer. The Customer is responsible for invalidating the lost travel link.
The customer is responsible for all information provided to the service and its accuracy.
When registering for the Service, the Customer commits to carefully safeguarding their username and password. The Customer does not have the right to transfer the right to use the Service, including usernames or passwords, to a third party without written permission from the Service Provider.
The Customer is responsible for all use of the Service and any potential damages and costs resulting from the use of their username and/or password. The Customer ensures that their username and password are not disclosed to third parties. To prevent misuse of the Service, the Customer agrees to notify the Service Provider immediately if there is reason to suspect that their username or password has fallen into the hands of a third party.
The Customer is responsible for ensuring that Passengers use taxi ride permits by these terms. Additionally, the Customer alone is responsible for ensuring that Passengers use taxi ride permits according to the Customer's internal guidelines. If the Customer violates these terms, the Service Provider has the right to suspend the taxi ride permits in the Customer's possession.
The Service Provider invoices trips, fees, and other charges from the Customer according to its current pricing. The term "fee" refers to charges applicable in the current pricing for the use of the Service.
The Customer acknowledges and accepts that the Taxi Company charges its own rate for the provided passenger transport service according to its pricing. The Service Provider is not responsible for the pricing or pricing criteria of Taxi Companies. The Customer is obliged to pay the Service Provider for the taxi ride permits ordered through the Service as per the Service Provider's invoice. Complaints regarding Taxi Company pricing must be addressed directly to the respective Taxi Company.
The Service Provider has the right to add current taxes and fees based on legislation or authorities to its prices and fees.
Charges occur only after the Passenger has ordered a taxi and the Taxi driver has accepted the order. The Customer is not charged for unused taxi ride permits.
Trips are charged based on the actual occurrences from the Customer's payment card. Additionally, the Customer's payment card is charged the delivery fee for the trip order according to the current pricing.
The Customer can also apply to become a billing customer, in which case the Customer is invoiced retrospectively for completed trips on a consolidated invoice. The Service Provider has the right to obtain necessary credit information about the Customer before transitioning to billing customer status and, at its discretion, even afterward. Unless otherwise agreed, for billing customers, the Service Provider invoices all trips performed in a single (1) calendar month and any previous trips not yet invoiced, as well as the delivery fees for the ordered trips. The payment term is 14 days from the date of the invoice.
Late payment interest is determined according to the Interest Act. The Customer may also be charged for collection costs, such as sending reminder letters. If the receivable is handed over to an external debt collection agency after the due date, any inquiries regarding that receivable must be directed to the entity handling the collection. The Service Provider also has the right to suspend services and deliveries to the Customer if the Customer is more than thirty (30) days overdue in payment, despite reminders.
Additional work caused to the Service Provider by the Customer's erroneously made payments may be subject to a fee according to the pricing. Erroneous payments by the Customer can include, for example, payments made without a reference number or with an incorrect reference number, or multiple payments for the same invoice, requiring the Service Provider to refund the excess amount to the Customer.
The Customer is obligated to promptly inform the Service Provider via email of any changes in their billing or other information. The Customer is responsible for ensuring that the Service Provider has correct billing and contact information for invoicing.
All intellectual property rights to the Service, its components, and content are exclusively owned by the Service Provider and/or its contractual partners. Intellectual property rights include copyrights and related rights, patents, utility models, design rights, trademarks, and any other registrable or non-registrable rights.
Customers or Passengers using the Service are not authorized to distribute, publish, copy, make available to the public, or otherwise commercially exploit the Service or any part thereof, or create another work, database, or service from the Service or its part in violation of these Terms. Customers and Passengers are granted only the right to use the Service by these Terms.
The Service is implemented as described in these Terms and is provided "as is."
The Service Provider endeavors, through reasonable means, to maintain continuous and uninterrupted access to the Service for Customers and Passengers. However, the Service Provider does not guarantee the uninterrupted or completely error-free operation of the Service, nor does it assume responsibility for interruptions arising from technical faults, maintenance or installation activities, or for changes or loss of information within the Service due to these factors. The Service Provider is not liable for disruptions, faults, or interruptions in data transmission caused by third parties unless mandated by law or these Terms.
The Service Provider reserves the right to suspend or terminate the provision of the Service or its parts for reasons such as changes, upgrades, related technical issues, maintenance, installation, or similar reasons, or if required by legislation or other regulatory requirements. The Service Provider limits the duration of any interruption to the shortest possible time. Advance notice of interruptions will be provided if possible.
The Service Provider continuously develops the Service and has the right to change the Service and its content as part of its normal operations, at its discretion and timing. The Service Provider may cease offering the Service or its parts by providing written notice at least one (1) month in advance.
The Service Provider is not responsible for the accuracy, reliability, errors, deficiencies, inaccuracies, or other defects in the information transmitted through the Service, nor for the infringement of rights.
The Service Provider is not responsible for the performance or quality of passenger transport services. Comments regarding the quality of a booked trip through the Service should be directed to the Taxi Company that provided the passenger transport.
Passengers and Customers who are not billing customers can stop using the Service at any time. A billing Customer can end the Service usage by providing written notice to the Service Provider, for example, via email.
The Service Provider has the right to terminate the Customer's and their Passengers' access to the Service, following a 30-day notice period. Termination must be communicated in writing, such as through email.
Customers can choose to end the validity of a specific trip through the Service. The Service Provider has the right to invoice the Customer for charges according to the pricing list for all completed trips for which proper termination notice has not been given.
The Service Provider can immediately suspend the use of the Service by the Customer and their Passengers if the Customer substantially and persistently violates the Terms without heeding warnings. The Service Provider can also immediately terminate the Customer's and their Passengers' access to the Service if the Customer incurs a public payment default entry, applies for or is placed in bankruptcy, faces a significant deterioration in financial circumstances, or if there is another compelling reason for termination.
When the Customer's access to the Service ends for any reason, the validity of all ordered trips also ends simultaneously. Regardless of the termination of Service use, all obligations (including payment obligations) arising before termination continue to bind the Customer by these Terms after termination.
Unless otherwise required by mandatory legislation, the Service Provider is not liable for any direct or indirect damages incurred by the Passenger, such as lost revenue, profits, or savings, compensation paid to third parties, data loss or alteration, or damages resulting from these, or consequential damages.
The Service Provider is not liable for any indirect damages incurred by the Customer, such as lost revenue, profits, or savings, compensation paid to third parties, data loss or alteration, or damages resulting from these, or consequential damages. The Service Provider's cumulative total liability to the Customer for direct damages is limited to a maximum of 50 % of the total amount of value-added tax-exempt fees paid by the Customer to the Service Provider during the twelve (12) months immediately preceding the occurrence of the damage event.
These limitations of liability do not apply to damages caused intentionally or by gross negligence.
The use of the Service is subject to the Service Provider's privacy policy, which is available here. The privacy policy describes what personal data the Service Provider collects related to the Service and how the respective personal data is processed.
To the extent that the Service Provider processes personal data on behalf of the Customer, the terms and conditions for the processing of personal data attached as Appendix 1 to these Terms shall apply.
The Service Provider is not responsible for the breach of its contractual obligations arising from circumstances beyond its control (e.g., war, natural disasters, labor disputes, telecommunication disruptions, reasons related to a decision or procedure of an authority, etc.) that the Service Provider could not reasonably have anticipated at the time of contract formation and the consequences of which the Service Provider could not reasonably have prevented.
If any provision of these Terms is determined to be unlawful or unenforceable for any reason, it does not affect the legality or enforceability of the remaining provisions of these Terms.
The Customer does not have the right to transfer the right to use the Service to a third party without the consent of the Service Provider. The Service Provider has the right to transfer the agreement regarding the use of the Service without the Customer's consent to its affiliated companies or any other transferee if the entire or partial business of the Service Provider is transferred, including mergers and divisions. The Service Provider has the right to transfer its receivables based on these Terms to a third party.
The Service Provider may use subcontractors and is responsible for the work of its subcontractors as if it were its own.
These terms are governed by the laws of Finland, excluding provisions on choice of law.
Any disputes arising from the agreement formed by the use of the Service will primarily be resolved through negotiations between the parties. If the negotiations do not lead to an acceptable solution, the disputes will be resolved in the District Court of Helsinki.
The Service Provider has the right to collect its overdue receivables in any general court without first adhering to the obligation to negotiate.
Changes to the terms
The Service Provider has the right to modify these Terms. Notifications about the changes will be sent by email to the Customer's contact person or otherwise to the Customer at least one (1) month before the changes take effect. An email notification is considered received on the sending date unless the Service Provider receives notice of the message delivery failure immediately after the transmission. If the Customer does not accept the change, they can terminate the right to use the Service to end on the effective date of the change by notifying the Service Provider in writing within fourteen (14) days from the date of the change notice. If the Customer does not notify of termination within the specified period, the changes will come into effect on the date determined by the Service Provider in the change notice.
